Welcome to AC Homecare

Care You Need in the Home You Love

At AC Homecare, we are passionate about providing high quality, personalised and friendly care that puts every client at the very heart of our organisation. The size and reputation of our family business has grown over the past few years to meet the ever-growing demand for domiciliary care in Hertfordshire, but while we may have grown in size, we still pride ourselves on our small business feel and deep-rooted family values.

We respect that every individual is unique, with specific care needs, therefore our service aims to be flexible and give you the choice and freedom to choose the level of care you need in order to lead a more fulfilled life.

Talk to us about putting care in place for you or your loved one.

OUR SERVICES

At AC Homecare, we work around you and your needs and will be flexible to ensure we meet them. Below is a list of our services but if there is anything missing which you require, please just call and we will advise you on how we can help.

WHY CHOOSE US

We know that choosing a care company for yourself or a loved one can be a big decision to make;

we work in positive partnership with clients, their families and other agencies encouraging and addressing all feedback to ensure the service provided always maintains the high quality we, and our service users, expect.

We are committed to working closely with you, communication is key, which is why we will always make ourselves available to talk you through yours or your loved one’s care.

We work with you at every stage to ensure you receive the care you need, delivered in the way you want it.

We have a wealth of knowledge in the care industry and can advise you on how to get the assessments you need and guide you through the process, including any funding you may be eligible for.

OUR ETHOS

We believe in the importance of planning your care just the way you want it, so we provide a comprehensive assessment of you or your loved one’s needs without obligation.

We believe that local community support is key to independent living, so we link up with associated voluntary groups, providers of meal delivery services, healthcare providers, community pharmacists and networking groups as they all have a role to play in the services we provide.

We believe that receiving consistently high quality care is vital, so we train our staff in line with national standards and have on-going training throughout their career. We have a rigorous interview process, we mentor regularly, we follow up all references, carry out criminal records checks and our assessment of staff is continuous.

We believe knowledge is a powerful commodity, so we provide up to date information on how to access direct payments and we make sure you have received all of the assessments you need from adult care services.

OUR TEAM

Our dedicated and passionate staff are the backbone of our service. Each care practitioner receives a high level of training before they go out into the homes of our community.

We believe that caring should be a career, not just a job, and provide numerous continuous professional development opportunities to constantly improve the service we provide. In return, our compassionate staff are highly skilled, professional, considerate and respectful of our clients’ needs.

Ensuring dignity, privacy and respect.Our dedicated, compassionate and friendly care practitioners are committed to providing support with dignity and respect.

All care practitioners are trained as standard in the nationally recognised care certificate before moving on to gain their Level 3 NVQ in Health and Social Care.

Our dedicated, compassionate and friendly care practitioners are committed to providing support with dignity and respect.

All care practitioners are trained as standard in the nationally recognised care certificate before moving on to gain their Level 2 NVQ in Health and Social Care.

Their training is ongoing and our most senior staff have trained up to NVQ Level 5 in Leadership for health and Social Care.